Albanian Speaking Customer Service for Banking industry

Mercier Consultancy MD is pleased to announce a position for Albanian Speaking Customer Service Representatives in the banking industry. This is a fantastic opportunity for individuals who are enthusiastic about providing exceptional customer service while supporting clients in navigating their banking needs. In this role, you will communicate with customers in Albanian, assisting them with inquiries and ensuring a positive banking experience.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and account management via phone, email, and chat in Albanian.
• Provide assistance with account openings, transactions, and troubleshooting banking issues.
• Educate customers about banking policies, fees, and procedures.
• Document customer interactions and inquiries accurately in the CRM system.
• Collaborate with other banking professionals to resolve customer issues effectively.
• Maintain up-to-date knowledge of banking regulations and new product offerings.

• Fluency in Albanian (both written and spoken) is essential; knowledge of English is beneficial.
• Experience in customer service, preferably in the banking or financial sector.
• Strong communication skills and a customer-oriented approach.
• Ability to explain complex banking concepts in a clear and concise manner.
• Detail-oriented with excellent problem-solving abilities.
• Proficient in using banking software and CRM systems.
• Flexible availability for shifts, including evenings and weekends, if required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...